Subaru Star Delivery Specialist
2 weeks ago
Bryan Subaru is seeking a highly skilled Subaru Star Delivery Specialist to join our team. As a key member of our sales team, you will be responsible for ensuring new Subaru owners have a seamless and enjoyable ownership experience.
Key Responsibilities:
- Function as the subject matter expert at the Retailer, maintaining Subaru Foundations Certification and participating in continuing product education.
- Improve initial satisfaction by providing a deeper understanding of the owner's new Subaru, utilizing resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner's Manual, and Subarunet.
- Ensure new owner familiarity with Retailer's Service & Parts Department.
- Conduct follow-up to ensure the majority of new Subaru owners return to the Retailer for a Love-Encore redelivery.
- Maintain a re-delivery calendar/schedule.
- Oversee program incentives and administrative duties.
- Educate the sales team to ensure that upon a new vehicle sale, owners receive a Love-Encore re-delivery appointment, Journal & Pen set, Love-Encore brochure, and are introduced to the Delivery Specialist if available.
- Be a resourceful Subaru STAR to all departments at the Retailer, providing product training and addressing product questions.
Secondary Responsibilities:
- Review STARLINK enrollment status to ensure the new owner's Telematics System has been activated.
- Assist in maintaining the customer's relationship with your Retailer, remaining an after-sale asset to new owners as product questions arise.
- Manage promotion and branding of the Love-Encore program at their store.
- As requested, assist with scheduling the new owner's first service appointment.
About Bryan Subaru:
Bryan Subaru is a leading Subaru retailer dedicated to providing exceptional customer service and a seamless ownership experience. We are committed to building long-term relationships with our customers and community.
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