Front Desk Ambassador
2 days ago
The Sheraton San Diego Hotel is seeking an exceptional Front Desk Agent to join our team. As a key member of our hospitality team, you will play a vital role in delivering exceptional guest experiences and ensuring seamless stays for our valued guests.
About the Role:
- Greet and welcome guests upon arrival, setting the tone for a memorable stay.
- Register guests into our system, verifying reservation details and processing payments with accuracy.
- Handle cash transactions and maintain accurate financial records.
- Provide guests with information about hotel facilities and local attractions, exceeding their expectations.
- Assist guests with check-out, ensuring all services are correctly accounted for and processed efficiently.
- Field guest complaints, conduct research, and resolve issues promptly to ensure satisfaction.
- Maintain extensive knowledge of the hotel's services, facilities, and local area.
- Follow hotel policies and procedures, including safety and security standards, to ensure operational excellence.
- Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
- Collaborate professionally with co-workers and management to achieve shared goals.
What You'll Love About This Role:
- A competitive hourly rate of $19.70 per hour.
- A comprehensive benefits package, including health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, and more.
- An opportunity to work in a dynamic and fast-paced environment, making a real difference in the lives of our guests.
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