Front Desk Ambassador

2 days ago


San Francisco, California, United States Burma Inc Full time

We are seeking a skilled Front Desk Ambassador to join our team at Burma Inc. This role is ideal for individuals who enjoy providing exceptional customer service and creating a welcoming atmosphere for guests.

About the Role:

  • Provide a warm and friendly welcome to guests, ensuring a positive first impression of our restaurant.
  • Strategically seat parties to manage the flow of the restaurant, balancing walk-in customers, delivery, and phone orders as necessary.
  • Educate and engage guests about our menu, ingredients, and cultural heritage.
  • Maintain a clean and inviting dining area, setting the ambiance with music, lights, and overall aesthetics.
  • Develop strong relationships with regular guests, remembering their preferences and making them feel valued.
  • Work collaboratively with the team to create a healthy and warm atmosphere, addressing customer service issues promptly and referring complex matters to management.
  • Support bussing and resetting tables, ensuring seamless service.

Requirements:

  • Positive attitude and excellent communication skills.
  • At least 6 months of experience as a host or in a similar role.
  • Strong customer service skills and ability to work in a fast-paced environment.
  • Able to acquire California Food Handler's certification, Sexual Harassment Certification, and Responsible Beverage Service Certification within two weeks of hiring.

Benefits:

  • Competitive salary: $18.67 + tips (hourly).
  • Benefits package including medical, dental, vision, 401K, life insurance, and meal provisions.
  • Employee referral program and recognition scheme.


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