Front Desk Ambassador
2 days ago
We are seeking a skilled Front Desk Ambassador to join our team at Burma Inc. This role is ideal for individuals who enjoy providing exceptional customer service and creating a welcoming atmosphere for guests.
About the Role:
- Provide a warm and friendly welcome to guests, ensuring a positive first impression of our restaurant.
- Strategically seat parties to manage the flow of the restaurant, balancing walk-in customers, delivery, and phone orders as necessary.
- Educate and engage guests about our menu, ingredients, and cultural heritage.
- Maintain a clean and inviting dining area, setting the ambiance with music, lights, and overall aesthetics.
- Develop strong relationships with regular guests, remembering their preferences and making them feel valued.
- Work collaboratively with the team to create a healthy and warm atmosphere, addressing customer service issues promptly and referring complex matters to management.
- Support bussing and resetting tables, ensuring seamless service.
Requirements:
- Positive attitude and excellent communication skills.
- At least 6 months of experience as a host or in a similar role.
- Strong customer service skills and ability to work in a fast-paced environment.
- Able to acquire California Food Handler's certification, Sexual Harassment Certification, and Responsible Beverage Service Certification within two weeks of hiring.
Benefits:
- Competitive salary: $18.67 + tips (hourly).
- Benefits package including medical, dental, vision, 401K, life insurance, and meal provisions.
- Employee referral program and recognition scheme.
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