Customer Service Representative
5 days ago
Quality Resource Management, LLC (QRM) is a leading inbound call center focused on delivering exceptional customer service and benefits compliance. With a strong commitment to excellence, QRM has been recognized as a Great Place to Work twice. We are seeking a highly motivated and production-driven individual to join our Operations team as a Customer Service Representative.
This is a part-time position working approximately 3-29 hours per week. The successful candidate will have the flexibility to choose from a variety of shifts, including Fridays Only 6:00AM-12:00PM, Mondays Only 6:00AM-12:00PM, and other options. This is a remote position, allowing the candidate to work from the comfort of their own home office.
Key Responsibilities:
- Customer Service and Claim Intake
- Provide exceptional customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs.
- Offer empathy and support to customers during the claim process.
- Collect and document all claim details provided by the customer into the claim accurately.
- Identify and resolve customer issues by adhering to client-specific handling instructions.
- Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
- Punctuality and Reliability
- Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
- Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
- Successfully demonstrate QRM's core values
- Customer first: fulfill customer needs with compassion.
- Self-motivated: take initiative and commit to the task at hand.
- Teamwork: promote unity over self.
- Continuous improvement: strive for daily growth.
- Language Skills
- Ability to read and interpret documents such as police and accident reports.
- Ability to write routine correspondence and detailed accident descriptions.
- Ability to project a confident, clear, and professional telephone presence.
- Ability to provide feedback verbally and written in a positive, professional manner.
- Bi-lingual in Spanish Preferred
- Computer Skills
- To perform this job successfully, an individual should have knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel, and type at least 40wpm.
- Competitive compensation
- 20+ hours per week
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment
- Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment
- Less than 20 hours per week
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment
- Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment
- 401K: Eligible after 6 months of employment
- PTO: Eligible after 90 days of employment
- Employee Assistance Program
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