Customer Service Representative
4 days ago
Quality Resource Management, LLC (QRM) is a leading inbound call center focused on delivering exceptional customer service and benefits compliance. We are seeking a highly motivated and production-driven individual to join our Operations team as a Customer Service Representative.
About QRMQRM has been awarded Great Place to Work twice and is committed to providing a valued and growing resource for our clients. We are seeking a team-oriented individual who can apply the latest customer service techniques and learn our account management systems to improve the customer experience.
Job SummaryThis is a part-time position working approximately 3-29 hours per week. The needed times for the role are listed below in CST, and you choose the shift that works for you within these times. This is a remote position working from your home office.
Available Shifts- Fridays Only 4:00PM-8:00PM
- Mondays Only 2:00PM-6:00PM
- Customer Service and Claim Intake
- Provides positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.
- Offers empathy and support to customers during the claim process.
- Collects and documents all claim details provided by the customer into the claim accurately.
- Identifies and resolves customer issues by adhering to clients-specific handling instructions.
- Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
- Punctuality and Reliability
- Remains available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
- Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
- Successfully demonstrates QRM's core values
- Customer first: fulfills customer needs with compassion
- Self-motivated: takes initiative and commits to the task at hand
- Teamwork: promotes unity over self
- Continuous improvement: strives for daily growth
- Language Skills
- Ability to read and interpret documents such as police and accident reports.
- Ability to write routine correspondence and detailed accident descriptions.
- Ability to project a confident, clear, and professional telephone presence.
- Ability to provide feedback verbally and written in a positive, professional manner.
- Bi-lingual in Spanish Preferred
- Computer Skills
- To perform this job successfully, an individual should have knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel and type at least 40wpm.
- High School Diploma or general education degree (GED) required.
- 1-2 years of quality assurance experience preferred.
- Upon hire a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
- Ethernet connection is not required, however strongly recommended.
- Must be on a private network, not allowed to work in public locations.
- No VPNs are allowed, as logins must happen in the US.
- Competitive compensation
- 20+ hours per week
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
- Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
- Less than 20 hours per week
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
- Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
- Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
- 401K: Eligible after 6 months of employment
- PTO: Eligible after 90 days of employment
- Employee Assistance Program
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