IT Application Development Co-op
3 weeks ago
Yaskawa America Incorporated, Motoman Robotics Division is seeking a highly motivated and detail-oriented IT Applications Development co-op student for Spring 2025. This is a full-time position, and the student would be expected to start work in January 2025. We are willing to make reasonable accommodations for classes but require a 40-hour work schedule for the first co-op term.
Key Responsibilities:- Develop web and console applications per documented specifications.
- Develop embedded customizations, queries, and reports in business system per user specifications.
- Document application code.
- Debug applications.
- Provide exceptional customer service to end-users via phone and email.
- Document all pertinent end-user information, including name, department, contact information, and nature of problem or request.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriate resource / supervisor.
- Record, track, and document the help desk request.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform post-resolution follow-ups to help requests.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Develop help sheets and frequently asked questions lists for end-users.
- Perform end-user training in areas such as Operating System functionality, application-specific products, etc.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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