Help Desk Field Technician
3 weeks ago
Job Title: Help Desk Field Technician
Job Summary
The Help Desk Field Technician will provide technical support and assistance to the Archdiocese of Philadelphia staff and residents. The ideal candidate will have a strong understanding of computer systems and be able to troubleshoot and resolve technical issues in a timely manner.
Key Responsibilities
- Technical Support
- Provide technical support and assistance to staff and residents via phone, email, and in-person
- Troubleshoot and resolve technical issues with computer hardware, software, and peripherals
- Install, configure, and maintain computer systems and software
- Documentation and Record-Keeping
- Maintain accurate and up-to-date records of technical issues and resolutions
- Document technical procedures and processes for future reference
- Communication and Collaboration
- Communicate effectively with staff, residents, and other stakeholders to resolve technical issues
- Collaborate with other IT staff to resolve complex technical issues
Requirements
- Education and Experience
- High school diploma or equivalent required
- 1-2 years of experience in technical support or a related field
- Skills and Abilities
- Strong understanding of computer systems and technical concepts
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
Working Conditions
- Works in a fast-paced office environment
- May be required to work overtime or on weekends
- Must be able to lift up to 50 pounds and move equipment as needed
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