Help Desk Field Technician

3 weeks ago


North Wales, Pennsylvania, United States Archdiocese of Philadelphia Full time

Job Title: Help Desk Field Technician

Job Summary

The Help Desk Field Technician will provide technical support and assistance to the Archdiocese of Philadelphia staff and residents. The ideal candidate will have a strong understanding of computer systems and be able to troubleshoot and resolve technical issues in a timely manner.

Key Responsibilities

  • Technical Support
    • Provide technical support and assistance to staff and residents via phone, email, and in-person
    • Troubleshoot and resolve technical issues with computer hardware, software, and peripherals
    • Install, configure, and maintain computer systems and software
  • Documentation and Record-Keeping
    • Maintain accurate and up-to-date records of technical issues and resolutions
    • Document technical procedures and processes for future reference
  • Communication and Collaboration
    • Communicate effectively with staff, residents, and other stakeholders to resolve technical issues
    • Collaborate with other IT staff to resolve complex technical issues

Requirements

  • Education and Experience
    • High school diploma or equivalent required
    • 1-2 years of experience in technical support or a related field
  • Skills and Abilities
    • Strong understanding of computer systems and technical concepts
    • Excellent communication and problem-solving skills
    • Ability to work independently and as part of a team

Working Conditions

  • Works in a fast-paced office environment
  • May be required to work overtime or on weekends
  • Must be able to lift up to 50 pounds and move equipment as needed


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