Restoration Team Leader
3 weeks ago
Are you passionate about helping people recover from unexpected events? Do you have excellent leadership skills and a strong work ethic? We are seeking a highly motivated and experienced Restoration Team Leader to join our team at SERVPRO of Howell/Wall.
Job Summary:The Restoration Team Leader will be responsible for managing and completing jobs according to SERVPRO processes per work order. This includes responding to service calls, setting up and establishing efficient job flow, coordinating requirements for the job, completing job documentation, performing and supervising production work, and monitoring assigned jobs from start to finish.
Key Responsibilities:- Explain processes and answer customer questions, as needed
- Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
- Communicate clear expectations to Production Technicians and supervise their activities
- Perform production processes as scheduled and ensure quality control
- Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
- Resolve problems quickly as they arise
- Manage job file documentation to ensure complete and accurate project details
- Manage and control costs of production projects
- Manage assets by protecting and using equipment and materials properly
- Clean and maintain vehicles, equipment, warehouse, and office areas
- Perform sales and marketing activities, including add-on sales and security checks
- Effective written and oral communication
- Experience in cleaning/restoration preferred
- High school diploma/GED
- IICRC certifications preferred
- Ability to travel locally or out of state when necessary
- Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
- Exposure to chemicals
- Walking and standing for long periods of time, driving, sitting, climbing,
- Ability to climb ladders and work at ceiling heights
- Ability to work in tight spaces (e.g., crawls spaces under buildings)
- Repetitive pushing/pulling/lifting/carrying objects
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