Client Experience Specialist

3 weeks ago


Irvine, California, United States Wally Shao - State Farm Agent Full time

About Our Team

As a Customer Relations Representative at Wally Shao - State Farm Agent, you will be part of a dynamic team dedicated to delivering exceptional customer experiences and driving business growth. We are seeking a highly motivated and customer-focused individual to join our team.

Responsibilities and Expectations:

  • Client Engagement: Develop and maintain strong relationships with clients, providing personalized support and guidance.
  • Record Keeping: Accurately maintain and update client records, ensuring seamless communication and service delivery.
  • Retention Strategies: Collaborate with our team to develop and implement effective retention strategies, enhancing customer satisfaction and loyalty.
  • Interdepartmental Collaboration: Work closely with other departments to ensure comprehensive customer support and satisfaction.

Requirements:

  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to adapt to diverse customer needs.
  • Problem-Solving Ability: Proven ability to handle high-pressure situations calmly and effectively, resolving complex issues.
  • Customer Service Experience: Prior experience in customer-facing roles, preferably in the insurance industry.

What We Offer:

  • Salary Range: $55,000 - $65,000 per year, based on experience.
  • Benefits Package: Comprehensive benefits, including 401(k) matching, bonus opportunities, paid time off, and more.


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