Client Experience Specialist
3 weeks ago
About Our Team
As a Customer Relations Representative at Wally Shao - State Farm Agent, you will be part of a dynamic team dedicated to delivering exceptional customer experiences and driving business growth. We are seeking a highly motivated and customer-focused individual to join our team.
Responsibilities and Expectations:
- Client Engagement: Develop and maintain strong relationships with clients, providing personalized support and guidance.
- Record Keeping: Accurately maintain and update client records, ensuring seamless communication and service delivery.
- Retention Strategies: Collaborate with our team to develop and implement effective retention strategies, enhancing customer satisfaction and loyalty.
- Interdepartmental Collaboration: Work closely with other departments to ensure comprehensive customer support and satisfaction.
Requirements:
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to adapt to diverse customer needs.
- Problem-Solving Ability: Proven ability to handle high-pressure situations calmly and effectively, resolving complex issues.
- Customer Service Experience: Prior experience in customer-facing roles, preferably in the insurance industry.
What We Offer:
- Salary Range: $55,000 - $65,000 per year, based on experience.
- Benefits Package: Comprehensive benefits, including 401(k) matching, bonus opportunities, paid time off, and more.
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