Pilates Studio Manager
4 weeks ago
We are seeking a highly motivated and experienced General Manager to lead our Pilates studio in Arizona, California, Colorado, Oregon, and Washington. As a key member of our team, you will be responsible for overseeing all studio functions, including membership and retail sales, instructor performance and evaluation, and sales efforts. You will drive membership growth, develop strategies to prevent member attrition, and hire, train, and manage Sales Associates within your studio.
About Us
Riser Fitness, LLC is a multi-unit operator and developer of the Club Pilates franchise system. We are committed to providing affordable and accessible Pilates to the community, with a focus on creating a fun, high-energy, and service-focused environment.
Responsibilities
- Execute lead generation via Grass Roots Marketing and Networking
- Implement sales process to schedule prospects into Intro classes
- Drive and increase membership sales
- Manage staff schedules
- Ensure that studio retail/products are stocked with accurate inventory counts
- Train and Supervise Sales Associates
- Hire/Manage instructors at the studio
- Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
- Review instructor evaluations and assist in mentorship/disciplinary action as needed
- Independently make decisions related to high-level customer service
- Collect outstanding dues
- Maintain cleanliness and organization of the Pilates Studio
- Enforce Club Pilates policies and procedures
- Ensure all forms, administrative supplies, and studio literature is stocked and visible
- Schedule and participate in networking/community events and studio promotions
- Strategically manage marketing campaigns to generate leads for the studio
- Any other duties as assigned
Requirements
- Excellent sales and 2+ years of retail/service sales or fitness sales experience
- Confident in generating personal sales and training Sales Associates in sales
- Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
- Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
- Ability to excel in a fast-changing, diverse environment
- Ability to recognize areas of improvement and make changes using good judgment
- An affinity and passion for fitness
- Solid writing and grammar skills
- Highly organized, proficient in data management, ability to prioritize and meet deadlines
- Professional, punctual, reliable, and neat
- Strong attention to detail and accuracy
- Trustworthy and ability to handle confidential information
- Ability to work harmoniously with co-workers, clients, and the general public
- Proficiency with computers and Studio software
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