Bilingual Customer Service Supervisor

1 week ago


Palmdale, California, United States Epic Internal Full time
Job Overview

We are seeking a Bilingual Onsite Supervisor to oversee a team of temporary associates at a distribution center. The ideal candidate must be comfortable working in a cold storage environment and have flexible availability, including weekends.

Compensation: Hourly wage ranges from $19.00 to $21.00, depending on experience.

Travel: Willingness to travel for training is required.

Key Responsibilities:

  • Facilitate customer development initiatives to foster strong business relationships.
  • Manage payroll processes for temporary associates, ensuring accurate timekeeping and payroll reporting.
  • Address personnel issues promptly and effectively.
  • Conduct regular client meetings to maintain open communication, including safety discussions.
  • Provide orientation for temporary employees prior to assignment.
  • Monitor attendance and performance of temporary staff, offering coaching and support as necessary.
  • Ensure a safe working environment through effective training and safety protocols.
  • Maintain comprehensive records for both clients and temporary employees.
  • Generate management reports for client and internal review.
  • Adhere to company policies and procedures in all staffing and customer interactions.
  • Stay informed about current staffing needs and anticipate future requirements.

Additional Responsibilities:

  • Assist with Workers' Compensation claims as directed.
  • Conduct injury reports and safety audits.

Benefits:

  • Health benefits available after 60 days of employment.
  • 401K plan accessible immediately.
  • Paid sick leave and accrued vacation time.
  • Paid holidays.

This job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities. Employees may be required to perform additional tasks as directed by management.


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