Customer Service Representative

4 days ago


Pompano Beach, Florida, United States CRG Full time
{"title": "Customer Service Representative", "category": "JN003", "description": "Transformative Logistics Opportunity

CRG is seeking a Customer Service Representative to join our team in Pompano Beach, FL. Our client, a leading logistics company, is setting the standard for forward-thinking solutions to deliver exceptional value to their customers.

This role offers a unique opportunity to work in a dynamic environment, supporting services like e-commerce fulfillment, warehousing, and distribution, with transportation management. Our client has achieved remarkable success, reaching an annual revenue of $9 Billion Dollars, by prioritizing clear long-term goals and fostering a culture built around collaboration, innovation, and sustainable growth.

Responsibilities:
  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess, and resolve problems or issues
  • Monitor progress of delivery routes
  • Process changes or cancellations to delivery orders
Qualifications:
  • High school diploma or equivalent
  • 1 year of experience within a call center environment
  • Experience with Microsoft Office
  • Strong customer service and problem-solving skills
  • Ability to multitask with exceptional organizational skills
Benefits:
  • Medical / Health Insurance (Multiple Plan Options)
  • HSA and FSA Options (CRG will match $500 of your HSA contributions)
  • Vision and Dental Insurance
  • Virtual Visits for Urgent Care, Psychiatry, and Therapy
  • 401K - CRG matches up to 4%
  • Life and AD&D Insurance
  • Long-Term & Short-Term Disability Insurance
  • Accident, Hospital, & Critical Illness Insurance

CRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.

", "lang_code": "en"}

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