Customer Service Representative

2 days ago


Pompano Beach, Florida, United States Careerbuilder-US Full time
Job Title: Customer Service Representative

We are seeking a highly detail-oriented and organized Customer Service Representative to join our team. As a key member of our Customer Service Sales team, you will be responsible for efficiently and accurately processing orders and account information into our database.

Key Responsibilities:

  • Compile and sort order, sales representative, and customer account information and establish entry priorities.
  • Enter order, agent, and account data by inputting text-based and numerical information from source documents.
  • Record customer information to process orders, completing fields such as name, address, account number, item number, price, and any sales or promotions.
  • Input data into a central database to fulfill orders.
  • Review and verify entered data for deficiencies or errors, correct errors, and check all output for accuracy.
  • Assist with maintaining efficient operations by following policies and procedures and reporting needed changes.
  • Protect company operations by keeping order, agent, commission, and other company information confidential.
  • Generate basic daily, weekly, and monthly reporting.

Requirements:

  • High school diploma or equivalent required.
  • Minimum 2 years related data entry experience strongly preferred.
  • Fast and accurate data entry skills with 99% accuracy.
  • Excellent organizational and time management with the ability to independently manage and prioritize workload.
  • Must be highly detail, process, and quality oriented with a focus on thoroughness and accuracy.
  • Knowledge of Microsoft Word, Microsoft Excel, Internet Explorer, and Microsoft Outlook.

Working Conditions:

Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to 25 pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination, and vision to use keyboard and video display terminal for prolonged periods.



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