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Operations Assistant

2 months ago

Spokane, Washington, United States Catholic Charities Eastern Washington Full time
Job Description

Job Summary:

This position is responsible for assisting with the management and operation of the Catalyst service location. Catalyst provides interim housing and support services for formerly homeless individuals and couples. This position works as a member of the Operations team supporting residents to follow program expectations, engage in services, and progress toward independent housing.

Catholic Charities Eastern Washington Mission:

Feed the hungry, heal the hurting, welcome the stranger.

Job Duties/Responsibilities:

  1. Ensures that the rules are being observed and that it is a safe environment for residents, staff, and volunteers. Maintain safety and security by monitoring all general access areas.
  2. Oversees required operations tasks during shift, including overseeing community volunteers as needed and attending the front desk, giving out mail, checking in gear, accepting donations, and answering telephones.
  3. Through regular interactions with clients, makes appropriate referrals to relevant social services. Assists case management staff in the coordination of services to residents; contact residents' outside service providers as necessary.
  4. Respond to resident complaints.
  5. Maintains relevant databases including Catalyst internal database. When necessary, administers the intake forms needed for statistical and narrative reports required by agency; performs required data entry.
  6. Performs hourly walks throughout the facility to detect hazards. Manage all building operations in the absence of other staff as assigned.
  7. Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
  8. Write significant events involving residents and building operations activities in a daily log; read log daily.
  9. Performs other relevant duties assigned by supervisor, including but not limited to shelter cleaning, mopping and laundry.
  10. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  11. Will regularly utilize all forms of communication and database practices necessary for this position and as directed by supervisor.
  12. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
  13. Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
  14. Performs as a team member to assure that productivity outcome measures are achieved; regular attendance is particularly important for shelter safety and team dynamics.
  15. Performs related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications:

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: High School Diploma or a General Education Degree. Demonstrated leadership, management, and administrative skills. Ability to compassionately interact with mentally ill, substance abusers and homeless people.

Certificates/Licenses: Valid Driver's License and the ability to drive for work use. Successfully pass background check applicable to position.

Physical Abilities: Regularly sit, stand, climb, walk, hear/listen, talk. Frequently lift up to 50 pounds, pull/push, carry, grasp, reach. Occasionally crawl, stoop, kneel. Clearly see 20+ feet, with or without corrective lenses, ability to focus.

Mental & Other Skills/Abilities: Adaptability, analytical ability, attendance, computer/technical ability, dependability, interpersonal skills, judgment, language ability, mathematical ability, motor coordination, problem-solving ability, quality management, reasoning ability, supervisory skills.

Workplace Environmental Conditions:

While performing the essential duties/responsibilities of this job, the employee will be exposed to noise conditions, exposure to trauma, heat, cold, strong smells, potential for exposure to illicit drugs and air-borne contaminants (proper PPE provided), client population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.