Executive Director of Canine Wellness

4 weeks ago


Jacksonville, Florida, United States Scenthound Jacksonville Glen Kernan, FL Full time
About the Position:

The Scenter Manager is a vital role at Scenthound Jacksonville Glen Kernan, FL, requiring strong leadership, sales expertise, and exceptional customer service. This position demands:

  • Management experience
  • Customer service experience (retail, restaurant)
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time
  • Reliable transportation
  • Willingness to work in a smoke-free environment
Key Responsibilities:

The successful Scenter Manager will:

  • Drive membership sales through health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when/where help is needed and provide assistance to keep Scenter on schedule
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations; Resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices
Requirements:

The ideal candidate will possess:

  • Effective communication with team members and dog parents
  • Leadership, coaching, mentorship
  • Recruiting, hiring, and creating a happy and effective team
  • Problem-solving
  • Attention to detail
  • Time-management ability to make an efficient schedule
  • Computer/technology proficiency
  • Accountability; hold oneself and others to a high quality of services


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