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Area Operations Manager

2 months ago

Culver City, California, United States Century Housing Corporation Full time
Job Overview

Mission Statement: We are dedicated to financing, constructing, and managing outstanding affordable housing, ensuring that those we serve can enjoy a dignified living space, a healthy and promising future, and the opportunity for economic self-sufficiency.

Position Summary:

Reporting to the Director of Property Management, the Regional Manager oversees the daily functions of a portfolio of properties managed by Century Housing Corporation. This role involves interpreting and executing management protocols in alignment with company policies and all applicable governmental regulations. The Regional Manager is expected to demonstrate professionalism and empathy in all interactions with staff, residents, and community partners. The key responsibilities outlined below are not exhaustive.

KEY RESPONSIBILITIES

Team Leadership

  • Recruit, train, supervise, mentor, and, when necessary, terminate staff in accordance with organizational policies and values.
  • Manage on-site personnel through regular site evaluations, both scheduled and unscheduled, fostering a collaborative team atmosphere.
  • Conduct timely performance assessments for employees and support Property Managers in the development of site-level staff.
  • Collaborate with Human Resources and the Director of Property Management in the recruitment and onboarding of new staff.
  • Compile and present detailed reports on employee performance.
  • Ensure adherence to all laws, regulations, and policies related to fair housing and employment practices.

Financial Oversight

  • Assist in formulating annual operational and capital budgets.
  • Analyze financial statements and generate variance reports.
  • Supervise the collection of overdue resident accounts.
  • Ensure the accuracy of accounting and rent roll documentation.
  • Prepare annual rent increase proposals and other financial documents as required.
  • Contribute to the development and enforcement of internal controls that promote operational efficiency and fiscal responsibility.

Compliance and Regulation

  • Guarantee compliance with all regulatory agreements, contracts, and company policies, as well as federal, state, and local laws.
  • Review move-in and recertification files, ensuring accuracy in rent calculations and documentation.
  • Engage with regulatory agencies, ensuring timely updates to tenant selection plans and management strategies.
  • Develop and implement marketing strategies that align with the Affirmative Fair Marketing Plan.

Marketing and Vacancy Management

  • Conduct regular property inspections and assess vacant units.
  • Provide recommendations to enhance marketing and leasing strategies.
  • Maintain accurate records for advertising purposes.
  • Coordinate with local agencies to ensure efficient processing of referrals.
  • Manage waitlists while adhering to best practices in fair housing.

New Developments

  • Prepare marketing, lease-up, and operational budgets for new projects.
  • Oversee the initiation of operations, including application processes and staff training.
  • Review weekly lease-up reports and conduct stakeholder meetings to discuss leasing progress.

Property Condition Management

  • Inspect properties to uphold high maintenance standards.
  • Guide site staff in addressing maintenance concerns.
  • Ensure timely completion of preventative maintenance tasks.
  • Collaborate with the Director of Facilities on capital improvement projects.

Resident Engagement

  • Oversee resident eviction processes and address complaints in collaboration with legal counsel.
  • Foster positive relationships with residents and address their concerns.
  • Support the development of resident activities and property management initiatives.

Communication and Reporting

  • Engage effectively with senior management, property managers, staff, and external stakeholders.
  • Prepare comprehensive reports for management and community stakeholders.

Corporate Goals and Values

  • Promote safety initiatives and ensure a secure working environment.
  • Interpret and uphold company policies and procedures.
  • Commit to continuous improvement and professional development.

QUALIFICATIONS

  • A minimum of four years in Property Management is required, with prior experience as a Regional Manager or similar role preferred.
  • Experience with affordable housing programs and Permanent Supportive Housing is essential.
  • Strong analytical skills and the ability to develop effective solutions to complex problems.
  • Proficiency in Microsoft Office Suite and property management software.
  • Reliable transportation for frequent property visits is necessary.

EDUCATION: A bachelor's degree or equivalent experience in property management is required.

WORKING CONDITIONS: This role involves regular interaction with residents and clients, requiring adaptability to changing environments.

COMPENSATION: Competitive salary with comprehensive benefits, including medical, dental, vision, and retirement plans.