Customer Support Representative

4 weeks ago


Houston, Texas, United States Tucci Learning Solutions Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional service to our customers, answering calls, and assisting with sales and service inquiries.

Key Responsibilities
  • Answer a high volume of customer calls and correspondence in a fast-paced service-oriented customer relations department
  • Provide customer service regarding sales and service for all locations
  • Perform other assigned tasks and duties necessary to support the Sales and Operations function of the company
  • Establish and maintain effective and cooperative working relationships with internal and external customers
Requirements
  • Bilingual applicants are given high consideration
  • Punctual
  • Prior HVAC experience
  • Strong attention to detail
  • Experience with Prophet 21 a plus
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize, work well under deadlines, and manage multiple responsibilities
  • Proficiency with Microsoft Excel, Word, and Outlook
  • Ability to sit for several hours at a time
  • Basic mathematics skills (add, divide, multiply, and subtract units of measure)
What We Offer
  • Voluntary Benefits: Medical (EPO & HSA Options), Dental, Vision, Life Insurance, Short Term Disability
  • Company Paid Benefits: Long Term Disability, Basic Life Insurance, and AD&D
  • Century Employee Relief Fund that provides financial assistance to employees in times of need
  • 401(k) Retirement Program with Company Match
  • Paid Time Off & Paid Holidays
  • Employee Performance Bonus
  • Quarterly Performance Incentives
  • Employee Referral Bonuses
  • Annual Profit Sharing Bonus
  • Tenure & Individual Achievement Awards
  • Employee Training & Development Programs
  • College/Trade/Technical School Tuition Reimbursement
  • College/Trade/Technical School Scholarship Opportunity for Employees & Families
  • Free Financial Advising
  • Wellness Program with Financial Incentives
  • Free New Hire Apparel & Annual Uniform Spending Account


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