Operations Support Specialist

4 weeks ago

Washington, Washington, D.C., United States ActioNet, Inc. Full time
Job Summary

ActioNet has an immediate opportunity for a Tier II Desk Side Support position located in the Washington D.C. Metro Area. We are seeking a highly skilled and experienced IT Support Specialist to join our team.

Key Responsibilities
  • Provide surge support to other teams as needed during times of surge
  • Maintain a high level of customer satisfaction and excellence at all times
  • Must be a strong communicator in both oral and written
  • Prioritize and execute tasks in a high-pressure and fast-paced environment
  • Assist in defining/evaluating/deploying mobile policies and compliance rules
  • Assist in advising and informing ISSO and Program Manager of security issues/risks
  • Possess a strong working knowledge of Service Now or equivalent ticketing systems
  • Document detailed notes in the ticketing system daily and provide customers with accurate and timely updates
  • Partner with federal leadership to create a friendly, productive environment that promotes success
  • Be decisive and responsive to all customer requests, incidents, and requirements
  • Create Standard Operating Procedures (SOPs) and update existing SOPs for specialized technology support
  • Ability to multi-task projects and daily operations while providing regular status updates to management
Requirements
  • US Citizen required
  • At least 5 years of Tier II onsite and remote support experience in a medium to large networked environment
  • Familiarity with Windows OS imaging using Ghost/SCCM and other tools
  • Works independently and within the framework of a team with minimum assistance
  • Must have prior experience working as a contractor for a government agency
  • Must understand the art of providing excellent customer service at all times
Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row. We have a 98% customer retention rate.

We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities.

We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career.

Are you ready to make a difference?

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