Front Desk Representative

4 days ago


Saint Paul, Minnesota, United States SCI Hotels LLC Full time
About the Role

We are seeking an experienced front desk associate to join our dynamic team at the Country Inn & Suites of Roseville. As a key member of our hospitality staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.

Main Responsibilities:

  • Greet guests and process hotel registration and other transactions efficiently, maintaining confidentiality of all guest information.
  • Provide expert knowledge of hotel amenities, services, and local attractions to enhance guest satisfaction.
  • Manage guest accounting functions, adhering to established hotel procedures to ensure accuracy and completeness.
  • Apply effective sales techniques to maximize occupancy and revenue, promoting our property's unique offerings.
  • Cultivate strong relationships with colleagues, vendors, and guests through excellent communication and interpersonal skills.

Requirements:

  • Ability to deliver outstanding customer service, exceeding guest expectations.
  • Effective time management and prioritization skills, enabling timely task completion with minimal supervision.
  • Organizational and multitasking abilities, combined with strong attention to detail and accuracy.
  • Capacity to understand and follow complex instructions, communicating clearly and concisely.
  • Possess a positive and professional demeanor, remaining composed under pressure.
  • Familiarity with computer systems and basic mathematical calculations.

Benefits Package: Competitive hourly rate ($16.00), flexible scheduling (3:00pm - 11:00pm), and comprehensive benefits, including E-Verify participation and EOE policies. All candidates must undergo a thorough background screening and pass a pre-employment drug test.



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