Director, Relationship Manager

2 weeks ago

Salem, Oregon, United States Fiserv Full time
Job Title: Director, Relationship Management

We are seeking a highly skilled Director, Relationship Management to lead our team of Relationship Managers in building and managing client relationships, increasing wallet share, and driving client retention.

Key Responsibilities:
  • Lead a team of Relationship Managers in delivering revenue realization and growth through the orchestration of new solution sales and successful execution of the contract renewal process and its lifecycle.
  • Identify and qualify new sales opportunities and work jointly with Sales to advance opportunities to a timely closure.
  • Develop and maintain a detailed account plan and update process that communicates and links the accounts strategies, business drivers, initiatives to Fiserv solutions and outcomes.
  • Expand and improve relationships with the client's executives, decision makers, influencers, and users.
  • Develop key executive level client relationships, maintaining high client retention, and selling Core Processing and surround products.
  • Monitor client satisfaction, facilitate improvement as needed, and regularly communicate with clients' key stakeholders in conjunction with the Relationship Manager.
  • Manage client escalations and issue resolutions to ensure client satisfaction.
  • Participate in meetings with prospects, clients, and potential partners to assist with sales and business development opportunities.
  • Leverage industry trends and Fiserv offerings to demonstrate Fiserv value proposition.
  • Assist Relationship Managers with formal proposals that drive revenue, client value, and 'wallet share' among Fiserv Strategic client base.
  • Demonstrate and coach by example around complex, large, bundled deal negotiations for a win/win for Fiserv and the client.
  • Understand and effectively manage associate satisfaction for team of Relationship Managers.
  • Partner closely with sales, marketing, and product teams to identify developing client needs.
  • Collaborate with all leaders within Service Management and Client Support, as well as cross-functional leadership, with a focus on maintaining superior customer service levels, innovation based on client needs, and strategic insight/partnership.
Requirements:
  • Bachelor's Degree, preferably in Business.
  • Eight plus years of experience in a client-facing relationship management or sales role.
  • Experience required in the financial services technology industry.
  • Ability to build, maintain, and leverage relationships effectively in a matrix environment.
  • Proven effectiveness at leading and facilitating executive meetings and workshops.
  • Strong knowledge of sales processes.
  • Excellent judgment and solid decision-making skills.
  • Ability to travel up to 60%.
Preferred Qualifications:
  • Five plus years of talent development (people management) and sales leadership experience.
  • Prior Fiserv knowledge with a focus on Account Processing.
  • An in-depth knowledge of banking business and operations.
  • Knowledge of data processing contracts and legal impact of contracts.
  • Experience working in a matrix environment.

Salary Range: $99,211,100.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries.

As one of Fortune magazine's World's Most Admired CompaniesTM 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address.

We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.

We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process.

We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.

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