Salesforce Administrator

1 day ago

Austin, Texas, United States EBQ Full time
Job Summary

This role involves providing expert-level support and training to clients on Salesforce.com. The ideal candidate will have experience in supporting teams across multiple business units and be well-versed in Salesforce best practices.

Key Responsibilities
  • Gather client requirements and transform them into technical requirements for Salesforce design
  • Apply Salesforce best practices to minimize custom development needs
  • Develop technical documentation for clients outlining standard operating procedures
  • Execute training modules with EBQ customers
  • Audit Salesforce and provide a detailed plan to optimize configuration
  • Identify and communicate project risks and issues in a timely manner
  • Migrate and implement Salesforce for new organizations
  • Develop relationships with clients and demonstrate business process expertise when advising client executives and stakeholders
  • Create and manage custom fields and objects, flows, record types, data validation, page layouts, and third-party integrations
  • Develop customized reports and dashboards based on client needs
  • Manipulate data and import into Salesforce using various ETL tools
  • Stay up-to-date with new Salesforce features and functionality to provide recommendations for process improvements to EBQ's clients
  • Effectively manage tasks within EBQ's project management system
  • Apply training and direction received from management
  • Achieve or exceed monthly targets established by supervisor
  • Adhere to company policies and values
  • Work effectively in a collaborative work environment and professionally represent EBQ to clients
Requirements
  • Highly motivated and disciplined self-starter with excellent oral and written communication skills
  • Understanding of Salesforce best practices and data architecture
  • Salesforce Administrator Certification
  • 1-2 years of Salesforce experience as an end-user or 6 months of experience as a Salesforce admin
  • Strong customer service and organizational skills
  • Understanding of Agile and Scrum methodologies
  • Working proficiency with Microsoft Excel
  • Process-oriented
  • High attention to detail
Preferred Qualifications
  • Online screen sharing tools such as RingCentral Meetings, WebEx, GoToMeeting, or Join.Me
  • Knowledge of SQL or SOQL
  • Additional preferred Salesforce certifications: Advanced Administrator, Platform App Builder, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, Nonprofit Cloud Consultant, Experience Cloud Consultant, Marketing Cloud Consultant, or CPQ Specialist
  • Business analyst and/or sales experience
  • Experience working with both SMB and Enterprise organizations
  • Experience working with Non-Profit organizations
  • Understanding or experience in release management and software development lifecycle

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