Assistant Manager

6 days ago

Land O Lakes, United States Liberty Health Sciences Full time
Job Summary

The Assistant Manager will provide support to all retail managers and staff while ensuring that all retail operations are performing to company standards.

Key Responsibilities
  • Oversee and perform all functions associated with management and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health and Social Services.
  • Administer routine inspections to maintain the accurate inventory of all cannabis products.
  • Manage and supervise the activities of dispensary staff and make recommendations or decisions regarding hiring, discipline, termination, or advancement of employees.
  • Ensure that all procedures are updated in store to provide the best practice for staff and patients.
  • Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.
  • Ensure key performance indicators are captured.
  • Manage daily financial reporting requirements and oversee all cash handling procedures.
  • Develop and maintain a schedule of all dispensary staff.
  • Communicate any patient incidents or complaints to the Store Manager, Regional Dispensary Director, or Compliance team.
  • Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
  • Oversee patient education and counseling programs. Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
  • Assist in implementation of the strategic plan to guide the dispensary's operation and expansion with the direction of the Regional Dispensary Director.
  • Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.
  • Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.
  • Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
  • Ensure 100% traceability is maintained on the product from reception to sale to customer.
  • Ensure the Compliance team and Head of Retail is notified in the event of a high-risk customer complaint.
Requirements
  • Excellent oral and written communication skills.
  • Proficient in Excel, Microsoft Office, and PowerPoint.
  • Clinical or research experience preferred.
  • 3 years or more of retail/customer service experience required.
  • 3 years or more of management experience required.
  • Bachelor's degree preferred.
  • Must be 21 years of age.
  • Must be able to pass a Level 2 Background Check (FBI).
Benefits
  • Eligible for medical, dental, and vision on the first of the month following 60 days of employment.
  • 401(k) with employer match.
  • Paid time off.
  • Great employee discounts.

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