Customer Service Advocate

4 weeks ago


Waltham, Massachusetts, United States Virtual Full time
Customer Service Representative

Vaco has partnered with our client to hire a Customer Service Representative to work remotely with some travel to Waltham, MA.

Key Responsibilities:
  • Provide exceptional customer service by responding to inbound customer questions in a timely manner.
  • Gather information to develop a deep understanding of customer needs and promote a "one contact" customer service environment.
  • Fulfill basic customer needs, provide comprehensive responses to customer inquiries, and escalate advanced technical issues to technical support.
  • Ensure the highest level of accuracy, completeness, and professionalism with all customer interactions.
Requirements:
  • Troubleshooting experience.
  • Phone support experience.
  • Bachelor's Degree.
Pay and Benefits:

$21/hour.



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