Customer Service Representative

1 week ago


Waltham, Massachusetts, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Build and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales targets, driving growth and revenue for the company
  • Stay up-to-date with product knowledge, ensuring accurate information is provided to customers
  • Contribute to a positive and inclusive work environment, promoting a culture of teamwork and collaboration
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of experience in a customer-facing role, preferably in retail or sales
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Basic math skills and accuracy in handling cash and credit transactions
  • Ability to lift up to 50 pounds and stand for long periods
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to succeed.

We are an equal opportunity employer, committed to recruiting and retaining a diverse workforce. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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