Guest Services Specialist
4 weeks ago
Company Overview:
Twin Farms Resort, established in 1993, is a premier luxury resort dedicated to delivering outstanding service to its guests. Nestled in a serene environment, surrounded by 300 acres of picturesque landscapes, our resort features a distinguished farm-to-table dining experience, utilizing locally sourced ingredients.
We are committed to equal opportunity employment and uphold a workplace free from discrimination and harassment based on any protected characteristic.
Position Summary:The Guest Experience Coordinator serves as the primary liaison for guests, working collaboratively within a team to provide a warm welcome and expertly address guest needs. This role involves close communication with various departments to ensure a seamless transition into accommodations and to fulfill requests throughout the guest's stay.
Key Responsibilities:
- Deliver exceptional customer service with a professional and proactive approach, anticipating guest needs while maintaining confidentiality.
- Effectively prioritize and manage tasks amidst frequent interruptions, demonstrating the ability to work independently and as part of a team.
- Exhibit strong attention to detail, ensuring all tasks are completed thoroughly.
- Communicate clearly and openly with both team members and guests, adapting information as necessary to align with job functions.
- Perform physical tasks, including lifting items up to 25 lbs regularly and occasionally up to 40 lbs.
- Make informed, independent decisions in accordance with company policies and procedures.
- Utilize various equipment and vehicles safely and effectively.
- Adapt quickly to changing demands and demonstrate resourcefulness in overcoming challenges.
- Maintain a flexible work schedule, demonstrating reliability, including availability for early openings, late closings, and weekend/holiday shifts.
- Valid driver's license with a clean driving record.
- High School diploma or equivalent.
- Fast-paced, physical environment with dynamic demands.
- Involves prolonged periods of standing, walking, and occasional lifting.
- Work may occur on various surfaces and in different weather conditions.
- Collaboration with team members and other departments is essential.
- Extended shift hours, including weekends and holidays, are typical.
- Willingness to fill in for unexpected staffing needs is required.
- Up to 4 weeks of paid time off.
- Paid sick leave.
- Holiday pay.
- Overtime compensation.
- Health and vision insurance coverage.
- Life insurance.
- 401k matching program.
- Complimentary daily staff meals.
Confidentiality Notice: All information will be handled in accordance with EEO guidelines.
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