Nighttime Guest Services Coordinator

4 weeks ago


Barnard Vermont, United States Twin Farms Full time
Job Overview

The Nighttime Guest Services Coordinator acts as a pivotal resource for guest assistance during the evening hours.

This role is essential in addressing guest requirements and orchestrating evening activities that enhance the overall guest experience.

Moreover, the Nighttime Guest Services Coordinator plays a crucial role in supporting various departments, from finalizing the day's operations to preparing for the upcoming day, managing projects, and communicating anticipated concerns and needs.


Key Responsibilities:
Manage post-dinner guest services, including bartending, transportation, and addressing guest inquiries.

Respond to late-night requests.


Welcome and check-in late arrivals, ensuring a friendly reception at Twin Farms, escorting guests to their accommodations, assisting with luggage, reviewing room amenities, and confirming any scheduled activities.

Compile guest service logs into a concise format for the daily service meeting.

Design, promote, and lead occasional evening recreational programs (e.g., moonlit hikes, stargazing, game nights).

Provide guests with information regarding amenities, recreational options, local attractions, shopping, and more.

Monitor ongoing requests for wake-up calls, continental breakfasts, box lunches, and room service, ensuring all arrangements are in place.

Assist dining staff in completing dinner service.

Engage in light food preparation (e.g., late-night snack options).

Support special event setups and breakdowns.

Answer incoming phone calls.

Address basic reservation and information inquiries from external calls.

Prepare welcome notes for guests.

Troubleshoot guest issues related to room amenities, technology access, and more.

Update guest profiles to reflect preferences and specifications.

Transport guests to various activities and facilities.

Facilitate the delivery and pickup of items for picnics, barbecues, and bonfires; ensure the delivery of office items, messages, gifts, and flowers to guests.


Conduct regular patrols to ensure the cleanliness, safety, and security of the grounds, accommodations, and vehicles; manage and report any identified hazards.

Maintain a log of guest requests and significant activities, preparing reports for the Dining and Guest Services Team.

Additional Responsibilities:

Assist in preparing the dining area for breakfast service.

Support grounds maintenance with snow and ice removal, including shoveling and salting pathways.

Help with cleaning tasks in the office and main house.

Provide light detailing for vehicles to ensure readiness and occasionally detail guest vehicles as required.

Assist in the setup and takedown of seasonal decorations around the property (no ladder work involved).

Inspect arrival rooms for cleanliness and adherence to guest requests.

Perform basic repairs and maintenance as needed.

Collaborate with other departments as necessary and undertake any additional duties assigned by the supervisor.

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