Field Support Specialist
2 days ago
EnerSys, a leading industrial technology company, is seeking a highly skilled Field Support Specialist to join our team. The successful candidate will provide technical support for EnerSys products and services, working closely with various departments to ensure profitable margins and alignment with business plans.
Key Responsibilities- Exercising discretion and independent judgment when dealing with critical matters within the organization
- Acting as a service liaison with various departments
- Providing legal review to the service department in regards to service agreements, contracts, insurance requirements, and customer legal notices
- Reviewing and assisting with customer questionnaires and EnerSys policies
- Interpreting and enforcing work instructions
- Working closely with customer service managers/service operations to provide support
- Co-developing and implementing marketing strategies for assigned portfolios of products/services and contributing to higher-level strategy development
- Defining, planning, managing, and coordinating assigned projects and ensuring execution and delivery
- Conducting market research and competitor, supplier, and customer analysis
- Identifying business opportunities
- Managing digital marketing development and implementation
- Supporting and maintaining relationships with existing customers
- Identifying new suppliers to build service offerings and addressing basic technical product issues
- Minimum 3-5 years of marketing/sales experience
- Previous customer service experience
- Proficient in Microsoft Office
- Strong interpersonal skills
- Excellent communication and problem-solving skills
- Basic math skills
$65,000 - $85,000 per year, depending on location and experience.
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