Information Security Specialist

4 weeks ago


Mason, Ohio, United States Converge Technology Solutions Full time
Job Summary

The IOC Specialist is a critical role that requires a unique blend of technical expertise and problem-solving skills. As a member of our team, you will be responsible for monitoring our and customer infrastructure, identifying and resolving incidents, and collaborating with customers and IT providers to ensure seamless service delivery.

Key Responsibilities
  • Incident Identification and Resolution: Analyze monitoring alerts to identify and classify incidents, and work with customers and IT providers to resolve issues in a timely and efficient manner.
  • Monitoring and Maintenance: Create, improve, and maintain monitoring alerts based on data correlation, and operate and maintain various systems, networks, and IT services.
  • Collaboration and Communication: Work closely with customers and IT providers to ensure effective communication and collaboration, and provide timely updates on incident status and resolution.
  • Technical Expertise: Possess strong technical skills, including knowledge of network fundamentals, common internet protocols, and IT service management processes.
Requirements
  • Education and Experience: 1+ year of experience in a customer service monitoring operational environment, with a good technical understanding of network fundamentals and common internet protocols.
  • Skills and Abilities: Strong investigative and analytical skills, excellent communication and presentation skills, and the ability to work in a fast-paced and collaborative environment.
What We Offer

At Converge Technology Solutions, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any type.



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