ServiceNow Performance Analytics Module Business Analyst

5 days ago

Atlanta, Georgia, United States Capgemini Full time

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future.

It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries.

As we leverage cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of business needs, this passion drives a powerful commitment.

To unlock the true value of technology for your business, our planet, and society for a more inclusive, sustainable future.

About Cloud Infrastructure Services (CIS):

CIS powers enterprises' business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, managing complexity, and fostering adaptability.

Working across sectors in 50 countries, our 30,000 cloud professionals apply our world-class expertise with cloud leaders to offer bespoke, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support.

Our five key service areas are:

Cloud Services:

Exploiting the cloud at speed and scale

Employee Experience Services:

Making the 'future of work' work for our clients

Cybersecurity Services:

Securing Foundations to Create Open Futures

Enterprise Service Management:

Taking charge of complexity to drive business value

Infrastructure Services:

Managing and modernizing IT estates

ServiceNow Business Analyst - Performance Analytics Module

Capgemini is seeking an experienced ServiceNow Business Analyst Performance Analytics module with a proven track-record of designing and deploying best practice process solutions as part of a ServiceNow deployment.

The ideal candidate will work alongside the Platform Architect and Developer to understand the critical business and operational objectives of our customers, and assist with workshops to discover and deploy ITIL and Service Management based best practices that ultimately lead to a seamless implementation of the ServiceNow platform.

MUST live near these markets:

Atlanta, GA; Chicago, IL; Dallas, TX

Key Qualifications:

A ServiceNow Certification in Performance Analytics module is ideal; or, other ServiceNow Certification.

Prepare and lead process and platform requirement workshops with customer sponsors and key partners to provide guidance on standard methodologies, and document platform requirements

Consultative BA experience with at least 2 primary ServiceNow applications, including

  • IT Service Management
  • Human Resources Service Delivery
  • Customer Service Management
  • Governance, Risk, and Compliance
  • Service Asset and Configuration Management, including a thorough understanding of the Common Services Data Model
  • IT Operations Management
  • Strategic Portfolio Management

Document, communicate and validate business, functional design, and process requirements throughout the customer engagement

Responsibilities:

Garner a thorough understanding of our customer's as-is environment and identify areas of process/platform improvement in order to recommend solutions that gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.

Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes

Design and document user acceptance test scripts to validate that the solution provided meets the operational requirements of our customer

What we offer:

Your career matters to you and is important to us too.

Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career.

This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.

For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position.

Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

Additional Qualifications:

Minimum 3 years of consultative experience in process definition, improvement, and re-engineering for customers who are adopting the ServiceNow platform and needing expertise with the Performance Analytics module.

Sophisticated presentation skills, including the creation and delivery of professional PowerPoint presentations

Documenting client requirements as stories in the ServiceNow Agile module

ITIL V4 Foundations Certification is ideal

ServiceNow Certified Systems Administrator Certification

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