Strategic Debit Card Leader

3 days ago


Vienna, Virginia, United States Navy Federal Credit Union Full time
About the Role

Navy Federal Credit Union is seeking a highly skilled and experienced professional to lead our Debit Card Strategy and Analytics team. As a Strategic Debit Card Leader, you will be responsible for directing and managing the Debit Card Strategy and Analytics branches of our Debit Card Division.

Key Responsibilities
  • Develop and implement strategic direction for Debit Card products, identifying solutions that drive high-level business decisions.
  • Set performance standards and expectations to ensure goals and objectives align with division/department policies, procedures, and company strategies.
  • Lead change initiatives to champion innovation in product development and delivery, ensuring successful management and oversight of large, complex, multi-disciplinary projects.
  • Consult with business unit management to identify process, system, and/or resource deficiencies and determine desired results.
  • Direct reports to the SVP Debit Card, providing guidance and support to ensure the team's success.
Requirements
  • Bachelor's degree in Business Administration, Management, or a related field.
  • Advanced statistical knowledge and superior analytical, reconciliation, and deductive reasoning skills, including prior experience in detailed data analysis, model development, and data interpretation.
  • Significant experience with financial and member service operations, including understanding of effective member service philosophy.
  • Advanced knowledge of debit cards, marketing, research, and investment principles.
  • Advanced knowledge of state and Federal laws, Navy Federal policies, and market practices and trends pertaining to Debit Cards.
  • Ability to lead others in a challenging environment, manage multiple initiatives, meet changing requirements/priorities, solve problems, exercise initiative, produce desired results, and achieve objectives.
  • Ability to communicate highly complex technical concepts to non-technical and senior management staff.
  • Significant experience working with all levels of employees, management, stakeholders, and vendors.
  • Advanced verbal and written communication skills.
  • Effective negotiation and persuasion skills.
Preferred Qualifications
  • Familiarity with Navy Federal's objectives, functions, and policies.
  • Knowledge of Navy Federal automated systems used in the Department.
  • Project management certification (PMP).


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