Medical Equipment Service Representative

2 weeks ago


Glen Burnie, Maryland, United States Rotech Inc Full time
About Rotech

Rotech Healthcare Inc. is a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.

We empower patients to manage their health and treatment at home by keeping them engaged in their care and providing them with the necessary tools and support.

Job Summary

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team.

In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies.

You will work closely with patients, clients, and referral sources to ensure timely and accurate processing of patient questions and concerns.

Essential Job Duties and Responsibilities
  1. Assist with updating respiratory grids
  2. Clear previous day's route and check all paperwork for accuracy and completeness
  3. Communicate with patients/clients and referral sources to ensure timely and accurate processing of patient questions and concerns
  4. Complete SOPs/CMNs and document on tracking log
  5. Comply with all applicable company policies and procedures to meet JCAHO and company standards
  6. Coordinate all patient information, process paperwork, and complete batch reports for UPS deliveries
  7. Maintain referral logs
  8. Monitor office supplies
  9. Prepare deposits for locations on a weekly basis
  10. Prepare invoices for next day routes
  11. Process paperwork, confirm tickets, input new patient set-ups, and assemble charts
  12. Provide service for all retail/walk-in equipment requests
  13. Provide technical assistance to customers
  14. Verify Medicare, Medicaid, and private insurance coverage information
  15. Work with outside agencies to resolve customer issues
Qualifications

Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in the state of residence with a clean driving record (when applicable).

Required education and/or experience include a high school diploma or GED equivalent, with preferred experience in medical equipment, medical billing practices, and administrative record management.

Skills and competencies include accurately performing simple mathematical calculations, effectively communicating in English, interpreting a variety of communications, maintaining confidentiality, and working independently and as part of a team.

Benefits

Rotech offers a comprehensive benefits package, including 401k, medical, dental, and vision insurance, life insurance and disability, generous paid time off and paid holidays, employee discount program, employee recognition program, bonus and incentive opportunities, mileage reimbursement (when applicable), and telephone reimbursement (when applicable).



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