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IT Support Specialist

1 month ago

Albuquerque, New Mexico, United States Expedite Technology Solutions LLC Full time
Job Summary

Expedite Technology Solutions LLC is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff, ensuring the smooth operation of our IT systems, and contributing to the development of new systems and networks.

Key Responsibilities
  • Provide exceptional IT support and service to our staff, responding to inquiries, and effectively handling complaints.
  • Utilize JIRA ticketing system to respond to user incident inquiries and requests.
  • Use Active Directory to provision new hire accounts and create new hire documentation.
  • Install baseline software and role-specific software for new users on laptop devices as needed.
  • Onboard new hires after orientation, work with sign-ins, and test access. Set up Multi-Factor Authentication.
  • Troubleshoot Windows 10 laptops and desktops, miscellaneous hardware, and basic network-related issues.
  • Install approved software on Windows 10 devices depending on role and business need.
  • Determine the need for replacement hardware and submit purchase order requisitions for approval and ordering.
  • Replace faulty hardware on Windows/PC devices and test component integrity.
  • Submit requests to associated departments for read/modify access to specific systems.
  • Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes.
  • Assist in the development of new systems and networks.
Requirements
  • High school diploma or GED and 5+ years of experience in an IT support or service role.
  • Experience/knowledge:
  • 5+ years supporting users of Windows desktop operating systems, Outlook/Active Directory, and peripherals, including monitors, printers, as well as projectors and other video display technologies.
  • Familiarity with virtualization technologies, public/private cloud.
  • Active Directory and Group Policy.
  • Supporting users of modern web-based applications, including hosting, troubleshooting, security, etc.
  • Familiarity with security frameworks and networking technology: IPSEC, SSL VPNs, firewalls, switches, etc.
  • Worked in a Hybrid Cloud environment: Azure, AWS, O365, etc.
Basic understanding and experience in following a framework for service delivery such as ITIL.Strong organizational skills with the ability to complete complex tasks and meet deadlines.Excellent problem-solving and analytical skills - able to see the big picture, make connections, and appropriate decisions.Outstanding attention to detail.Ability to communicate and present complex and technical concepts and ideas to a general audience.Nice to Haves
  • Linux desktop and Linux server (Ubuntu/Debian) support experience.
  • Experience working in a high-tech fast-paced industry, such as semi-conductor or manufacturing industries, supporting hardware/software engineers, labs, and manufacturing.
  • Excellent verbal and written communication skills.
  • Being an exceptional multitasker, displaying excellent time management skills, and ability to work under pressure.