Service Representative
2 weeks ago
At Uniwyo Federal Credit Union, we are seeking a highly motivated and customer-focused Service Representative to join our team.
Key Responsibilities:
- Provide exceptional customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
- Process transactions, including deposits, withdrawals, and loan payments, while maintaining accurate records and adhering to credit union policies.
- Assist members with account openings, closings, and maintenance, ensuring a seamless experience.
- Upsell and cross-sell credit union products and services to members, promoting financial well-being and loyalty.
- Collaborate with colleagues to achieve sales and service goals, fostering a positive and supportive work environment.
- Stay up-to-date on credit union products, services, and policies, providing expert guidance to members.
- Participate in ongoing training and development to enhance skills and knowledge, ensuring compliance with regulatory requirements.
Requirements:
- High school diploma or equivalent required; relevant experience in banking, finance, or customer service preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Strong analytical and problem-solving skills, with the ability to navigate complex financial transactions.
- Proficiency in Microsoft Office and credit union software applications.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
What We Offer:
- A competitive salary and benefits package, including medical, dental, and vision coverage.
- Opportunities for professional growth and development, with ongoing training and education.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- A comprehensive benefits package, including paid time off, holidays, and sick leave.
How to Apply:
Interested candidates should submit their application through our website or by contacting our Human Resources department. We are an equal opportunity employer and welcome applications from diverse candidates.
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