Customer Service Representative

3 weeks ago


Casper, Wyoming, United States The UPS Store Full time

The UPS Store is seeking a highly skilled Customer Service Representative to deliver exceptional customer experiences. As a key member of our team, you will be responsible for receiving and processing packages for courier shipment, operating various equipment, and providing accurate information on our products and services.

Key Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate equipment, software, and devices in an expert fashion and teach others
  • Maintain a clean, organized, and safe working environment

Requirements:

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Will to work 25 to 30 hours per week for a 6-day work week

Additional Information:

  • No felonies
  • Saturdays are required

The ideal candidate will possess a friendly and genuinely helpful demeanor, a professional appearance, and a willingness to learn all aspects of the business.



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