Customer Service Representative

3 weeks ago


Casper, Wyoming, United States North Shore Bank Full time

Job Summary

Hallmark Aviation Services is seeking a skilled Customer Service Representative to provide exceptional service to our domestic and international airline clients. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for our passengers.

Key Responsibilities

  • Assist customers with fare quotes, boarding gate functions, and other airport-related tasks
  • Perform duties at various airport locations, including the ticket counter, airport lobby, baggage counter, and gate check-in
  • Maintain professional interaction with airline passengers, clients, and crew members
  • Translate and transcribe when possible
  • Handle company assets and be aware of costs associated with damage
  • Complete accurate cash handling transactions, manifests, and labeling
  • Operate machinery and equipment according to operational policies and standards
  • Read, interpret, and comprehend reference materials, instructions, policies, and procedures

Requirements

  • At least 18 years old, with a High School Diploma or G.E.D.
  • Valid US work authorization
  • Able to speak, read, and write in English
  • Flexible schedule to work weekends, holidays, and overtime
  • Basic math skills, including addition, subtraction, division, and multiplication
  • Computer literacy
  • Common sense and organizational skills
  • Mental capacity to make quick and rational decisions
  • Effective communication skills and good listening skills
  • Able to multitask and carry out duties in a fast-paced environment
  • Able to read and comprehend reference materials, instructions, policies, and procedures

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Varied shifts within a 24-hour clock, some overtime, occasional lifting, long periods of standing and walking, pulling, pushing, and moving large bulky items, continuous standing, bending, kneeling, squatting, grasping, and picking up items.

Environmental Conditions

Involves continuous people interaction and exposure to aircraft sounds.

About Us

Hallmark Aviation Services is the emerging force in "Above-The-Wing" Airline Passenger Handling Services. We provide first-rate services for some of the world's leading airlines.

Equal Employment Opportunity Statement

Hallmark Aviation Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.



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