Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a detail-oriented and self-motivated individual to join our team as a Bilingual Customer Service Representative. As a key member of our team, you will provide exceptional customer service to our current clients and new prospects, while working to support the agency team.
Responsibilities:
- Process customer policy change requests.
- Handle all incoming calls from clients and potential customers.
- Take and process premium payments from clients.
- Thoroughly understand and follow all underwriting, rating and compliance requirements.
- Maintain client relationships with follow-up phone calls.
- Call customers by operating VOIP telephones, automatic dialing systems, and other internet technologies.
- Schedule appointments for Agent to meet prospective customers.
Requirements:
- Bilingual: English and Spanish is required.
- Minimum one (1) year of customer service or sales experience in a professional office setting or retail environment is required.
- Experience using Microsoft Office programs (Outlook, Word, Excel) is required.
- Familiar with multiple computer platforms (Windows, Google, etc.) is required.
- Previous insurance or banking industry experience highly preferred.
Benefits:
- Hourly Base Salary + Commission
- Flexible Schedule
- Hands on Training
- Career Growth Opportunities
- Mon-Fri Schedule
- Evenings Off
- Paid Time Off (PTO)
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