Customer Service Representative

2 weeks ago


Clackamas, Oregon, United States Enterprise Holdings Full time
Enterprise Mobility Customer Assistance Representative Sr

At Enterprise Mobility, we're committed to delivering exceptional customer experiences. As a Customer Assistance Representative Sr, you'll play a vital role in providing top-notch support to our customers, both internal and external.

Key Responsibilities:
  • Provide exceptional customer service through face-to-face interactions, phone calls, and email support.
  • Assist customers with their rental needs, including reservations, rate quotes, and general inquiries.
  • Manage outgoing calls for callback management, accounts receivable, and miscellaneous calls.
  • Meet and greet customers in a friendly and timely manner, providing directions and general assistance.
  • Process returns, check-ins, and exit kiosk transactions, ensuring accurate and efficient service.
  • Effectively market the company while interacting with customers, promoting our services and products.
  • Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Clean vehicle interiors and exteriors by hand or operating washing equipment as needed.
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivable, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
  • Perform miscellaneous and backup duties as assigned by management.
Requirements:
  • Must be at least 18 years old.
  • High school diploma or GED equivalent required.
  • Must have at least 1 year prior customer service, retail, or administrative support experience.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 3 years.

Equal Opportunity Employer/Disability/Veterans



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