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Client Success Coordinator

2 months ago

Dallas, Texas, United States Force Brands Full time

Position Overview

The primary objective of the Customer Success Specialist (CSS) is to guarantee operational excellence at our client locations within their designated area. This role involves engaging with both existing and prospective customer teams, serving as a proactive field representative across various functional domains including food safety, quality assurance, training, technology, marketing, finance, troubleshooting, and service-related issues.

Key Responsibilities

  • Oversee the performance and execution of designated locations, including regular reporting to internal teams and store management.
  • Facilitate the launch of new locations and provide training to store personnel on operational procedures.
  • Educate in-store staff on utilizing software and reporting tools effectively.
  • Monitor key performance indicators (KPIs) such as food scanning, waste management, inventory levels, and sales, and collaborate with store teams to devise action plans aimed at enhancing operations, sales, and profitability.
  • Prioritize the customer experience by empathizing with their needs and challenges.
  • Conduct onsite visits to clients to gain insights into their requirements.
  • Collaborate with customer teams to establish routine action plans that drive sales and profitability, which may include setting operational best practices, defining sales targets, and executing marketing initiatives.
  • Ensure the routine maintenance of our salad bars and associated equipment.
  • Perform miscellaneous administrative tasks as required.

Qualifications and Skills

  • Possesses a diverse skill set that includes knowledge in finance, food quality, technology, marketing, and a general passion for food.
  • Familiar with industry-standard business metrics including sales performance, waste management, gross margin, labor costs, logistics, and operational expenditures.
  • Exhibits a leadership mentality with a commitment to training and developing others.
  • Demonstrates responsiveness and adaptability, with a focus on customer satisfaction while aligning with company values.
  • Holds relevant educational qualifications or has a minimum of 3 years of professional experience; a valid driver's license is mandatory.
  • Willingness to travel up to 80% of the time.