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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Client Success Champion to join our dynamic team at Alleviate Financial Solutions. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support and satisfaction.
Key Responsibilities- Client Communication: Develop and maintain strong relationships with clients through effective communication, active listening, and empathy.
- Account Management: Work closely with internal departments to ensure that client needs are understood and satisfied in a timely and effective manner.
- Problem Resolution: Proactively identify and resolve client issues, escalating complex problems to management as needed.
- Product Knowledge: Develop and maintain a deep understanding of our products and services to effectively educate and advise clients.
- Process Improvement: Collaborate with the management team to identify areas for process improvement and implement changes to enhance the client experience.
- Education: High School Diploma or equivalent required.
- Experience: Minimum 1 year of customer service experience preferred.
- Skills: Excellent communication and interpersonal skills, adaptability, problem-solving skills, and ability to work under pressure.
- Competitive Compensation: Competitive hourly rate and performance-based bonuses.
- Benefits: Comprehensive health, dental, and vision benefits, 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days.
- Professional Development: Opportunities for growth and promotions in a dynamic and supportive environment.
Alleviate Financial Solutions is a leading provider of debt relief solutions, dedicated to helping individuals and families achieve financial stability and peace of mind. Our team is passionate about delivering exceptional customer service and making a positive impact in the lives of our clients.
