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Digital Operations Specialist

2 months ago

Columbus, Ohio, United States Express Full time
About Express

Express is a leading fashion retailer that offers a wide range of stylish and high-quality clothing and accessories for men and women. With a strong focus on customer satisfaction, Express aims to provide an exceptional shopping experience through its online and offline channels.

Job Summary

We are seeking a highly motivated and detail-oriented Digital Operations Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation of our e-commerce platform, including the management of product pricing and promotional updates, as well as the creation and maintenance of web, email, and app content.

Key Responsibilities
  • Product Pricing and Promotions: Create and maintain all digital pricing and promotional activity, including men's and women's products, clearance sales, and exclusive offers.
  • Content Management: Develop and maintain all digital product messaging activity, including product descriptions, images, and videos.
  • Site Launches: Coordinate with cross-functional teams to schedule and execute site launches, ensuring proper timing, cache clearance, validation, and notifications.
  • Issue Resolution: Troubleshoot and resolve issues to minimize impact on customer experience.
  • Email Management: Manage and validate off-hour site flip activities, as well as coordinate with email teams to ensure timely and accurate email delivery.
Requirements
  • Education: Bachelor's degree or equivalent experience.
  • Experience: 1-3 years of related work experience in e-commerce.
  • Skills: Proficient user of product management platforms, CMS experience, Photoshop, Microsoft Office, and excellent project management, analytical, problem-solving, and verbal/written communication skills.
What We Offer

As a Digital Operations Specialist at Express, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.