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Client Experience Coordinator

2 months ago

Caldwell, New Jersey, United States CCG Marketing Solutions Full time
Job Description

**About CCG Marketing Solutions**

CCG Marketing Solutions is a dynamic and rapidly growing company delivering a single source supply chain partnership for business to business, direct to consumer, and direct to practitioner distribution for BIG BRANDS. We have vertically integrated from concept to multi-channel distribution the ideation, technology, custom sourcing, branded merchandise, packaging design, print production, secondary packaging, warehousing, fulfillment, and measurement within a single operation and managed via a single point of contact for brand marketers.

**Position Overview**

The Client Experience Account Coordinator plays a pivotal role in supporting the Account Management team in delivering exceptional service to our clients throughout their journey with our company.

**Key Responsibilities:**

  • Provide general project/account support to assigned account team
  • Communicate with clients via phone and email, per discretion of account team
  • Process daily orders in warehouse management system, requires some data entry
  • Research & track problem orders
  • Inventory Management for client product and literature
  • Complete all regular tasks/paperwork associated with managing accounts – open jobs and coordinate efforts with all internal departments
  • Provide billing support to account team

**Requirements:**

  • Bachelor's Degree (BA/BS) preferred, not required.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams, PowerPoint)
  • Strong communication and interpersonal skills, with the ability to engage with clients at various levels of seniority.
  • Strong attention to detail
  • Ability to work collaboratively in a team environment, as well as independently, and influence cross-functional stakeholders in a fast-paced environment.

**Benefits:**

  • Competitive salary based on experience and qualifications.
  • Health, dental, and vision insurance coverage.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Dynamic and inclusive work culture with opportunities for growth and advancement.
  • Company-sponsored events and activities to foster team collaboration and morale.