Restaurant Operations Manager

2 weeks ago


Towson, United States SUMMERWOOD MASTER Full time
Job Title: Shift Leader

At Summerwood Master, we are seeking a highly motivated and organized Shift Leader to join our team. As a Shift Leader, you will be responsible for assisting management in routine administrative and operational tasks within the restaurant.

Key Responsibilities:
  • Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
  • Conduct periodic food safety audits and provide ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
  • Share with the Management team day-to-day responsibility for cash procedures, including bank deposits, making change, opening/closing safe, and verifying drawers.
  • Conduct daily inventory, complete shift-to-shift food safety audits, and set up daily control sheets.
  • Review facility and equipment readiness, monitor inventory, food preparation, and order fulfillment to ensure adherence to company standards.
  • Monitor speed with service (SWS) performance and resolve bottlenecks to achieve SWS goals.
  • In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
  • Provide ongoing coaching and feedback for crew employees and provide "hands-on" training for crew in Learning Zone.
Benefits:
  • 30 hours week are entitled to enroll in medical, dental, and 401k benefits.
  • 32 hours a week are entitled to PTO.
  • 36 hours a week are entitled to short-term disability.
  • Period bonus potential up to $1.00 per hour for every hour worked.


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