Director of Banquet Operations

1 week ago


Lancaster, Pennsylvania, United States Aimbridge Hospitality Full time
Banquet Director Job Summary

The Banquet Director is responsible for overseeing the efficient operation of the Banquets Department, focusing on cost control and exceptional guest service. This role works closely with the Banquets Manager to hire, train, coach, discipline, and review banquet staff.

Management-level associates are expected to work as much of each workday as necessary to complete their job responsibilities. Exempt managers must customarily and regularly direct the work of at least 3 full-time associates or their equivalents.

Primary duties must consist of administrative, executive, or professional tasks more than 50% of the time, and job duties must also involve the use of discretion and independent judgment more than 50% of the time.

Requirements include a High School diploma or equivalent and at least 3 years of progressive experience in a hotel or related field. Proficiency in Windows operating systems and the ability to assimilate complex information, data, etc. are also required.

Maintain regular attendance in compliance with Aimbridge Hospitality standards, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.

Responsibilities include:

  • Assist as necessary in the setup, service, and breakdown of banquet functions.
  • Coordinate all banquet-related food and beverage requirements with the appropriate department(s).
  • Recruit, hire, train, and evaluate all Banquet personnel with the assistance of the Food & Beverage Manager.
  • Maintain up-to-date details on banquet functions and communicate to supervisors.
  • Responsible for ongoing training of captains/hourly employees to maintain standards of service and guest service scores.
  • Prepare banquet checks, obtain guest signatures, and inform clients of payment procedures at the completion of all assigned functions.
  • Notify the Food & Beverage Manager of all materials and equipment that require ordering or need to be replaced.
  • Responsible for safety, sanitation, and cleanliness of service areas.
  • Responsible for loss prevention programs among service employees.
  • Attend Weekly Food & Beverage Meeting to ensure proper communication between departments.
  • Assist Food & Beverage Manager and Catering Manager with special promotions or changes.
  • Responsible for control and maintenance of all service equipment.

Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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