Member Support Associate

2 weeks ago


South Burlington, Vermont, United States Vermont Federal Credit Union Full time
Vermont Federal Credit Union is committed to fostering a workplace that values each individual’s unique skills and contributions. Our employees are integral to our mission of helping Vermonters thrive, regardless of their current life circumstances. We prioritize creating a fun, supportive, and collaborative environment where every team member can succeed.

Position Overview:
We are currently seeking a Call Center Representative to join our dynamic team at our Operations Center. This role is essential in delivering exceptional service to our members and the community.

Key Responsibilities:
  • Deliver professional and high-quality telephone support to both members and non-members.
  • Address and resolve inquiries and concerns from members.
  • Maintain accurate member account records to ensure data integrity.
  • Foster a professional, courteous, and welcoming atmosphere for both members and colleagues.
  • Process transactions as requested by identified members.
  • Advise members on products and services that can enhance their financial well-being.
  • Provide knowledgeable responses to various inquiries from non-members.
  • Assist and educate members on utilizing our digital services effectively.
Qualifications:
  • 1 to 3 years of relevant experience in a similar role.
  • Ability to build trust and demonstrate diplomacy in all interactions.
  • Strong commitment to teamwork and relationship-building with colleagues.
  • Excellent organizational, communication, and interpersonal skills.
  • Dedication to upholding the Credit Union's Service Promises.
We encourage candidates from diverse backgrounds to apply, even if they do not meet every single requirement listed. At Vermont Federal Credit Union, we are dedicated to creating an inclusive and authentic workplace.
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