Member Support Associate
2 weeks ago
Position Overview:
We are currently seeking a Call Center Representative to join our dynamic team at our Operations Center. This role is essential in delivering exceptional service to our members and the community.
Key Responsibilities:
- Deliver professional and high-quality telephone support to both members and non-members.
- Address and resolve inquiries and concerns from members.
- Maintain accurate member account records to ensure data integrity.
- Foster a professional, courteous, and welcoming atmosphere for both members and colleagues.
- Process transactions as requested by identified members.
- Advise members on products and services that can enhance their financial well-being.
- Provide knowledgeable responses to various inquiries from non-members.
- Assist and educate members on utilizing our digital services effectively.
- 1 to 3 years of relevant experience in a similar role.
- Ability to build trust and demonstrate diplomacy in all interactions.
- Strong commitment to teamwork and relationship-building with colleagues.
- Excellent organizational, communication, and interpersonal skills.
- Dedication to upholding the Credit Union's Service Promises.
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