Lost and Found Clerk

2 weeks ago

Oxon Hill, Maryland, United States MGM Resorts International Full time
Job Title: Lost and Found Clerk Security

Are you looking for a challenging role where you can make a difference in the lives of our guests? We are seeking a detail-oriented and customer-focused Lost and Found Clerk to join our team at MGM Resorts International.

Job Summary:

The Lost and Found Clerk is responsible for managing and organizing the intake, storage, and retrieval of lost items. This role involves ensuring accurate record-keeping, assisting individuals in locating their lost belongings, and maintaining a high standard of customer service.

Key Responsibilities:
  • Receiving Lost Items: Log and tag lost items as they are found or turned in, ensuring accurate documentation of the date, time, and location.
  • Item Cataloging: Maintain a detailed inventory of all items received using the department's tracking system, ensuring all items are labeled and stored systematically.
  • Customer Assistance: Provide excellent customer service by helping individuals who come to claim their lost items. Verify ownership by cross-referencing detailed descriptions or requiring proof.
  • Reporting and Documentation: Maintain daily, weekly, and monthly reports of lost and found items and those claimed or disposed of according to company policy.
  • Item Return Coordination: Work with various departments or external organizations to facilitate the return of valuable or important items.
  • Unclaimed Property Handling: Manage the disposition of unclaimed items in accordance with organizational policies, which may include donation, sale, or disposal.
  • Security and Confidentiality: Ensure the secure handling of sensitive or high-value items and protect customer privacy by adhering to established protocols.
  • Compliance and Safety: Follow all organizational policies regarding lost and found procedures, ensuring compliance with safety and legal requirements.
Requirements:
  • High School Diploma, GED or equivalent
  • At least 6 months Customer Service Experience
  • Strong Communication skills
  • Customer service oriented
  • Ability to handle multiple tasks at once
  • Strong attention to detail
Perks and Benefits:

We offer a range of benefits to our employees, including health and income protection, access to company hotel, food and beverage, retail, and entertainment discounts, free meals in our employee dining room, free parking on and off shift, healthcare, financial, and time off benefits, and professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

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