Lost and Found Clerk Security

1 week ago

Oxon Hill, United States MGM Resorts International Full time

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Lost and Found Clerk is responsible for managing and organizing the intake, storage, and retrieval of lost items. This role involves ensuring accurate record-keeping, assisting individuals in locating their lost belongings, and maintaining a high standard of customer service. The clerk will also coordinate with other departments to return items to their rightful owners and follow procedures to handle unclaimed property.

STARTING PAY: $15.00/HOUR

SCHEDULE: 10:00pm-6:45am

THE DAY-TO-DAY:

  • Receiving Lost Items: Log and tag lost items as they are found or turned in, ensuring accurate documentation of the date, time, and location.
  • Item Cataloging: Maintain a detailed inventory of all items received using the department's tracking system (e.g., database, spreadsheets), ensuring all items are labeled and stored systematically.
  • Customer Assistance: Provide excellent customer service by helping individuals who come to claim their lost items. Verify ownership by cross-referencing detailed descriptions or requiring proof.
  • Reporting and Documentation: Maintain daily, weekly, and monthly reports of lost and found items and those claimed or disposed of according to company policy.
  • Item Return Coordination: Work with various departments or external organizations (e.g., local authorities, transportation services) to facilitate the return of valuable or important items.
  • Unclaimed Property Handling: Manage the disposition of unclaimed items in accordance with organizational policies, which may include donation, sale, or disposal.
  • Security and Confidentiality: Ensure the secure handling of sensitive or high-value items and protect customer privacy by adhering to established protocols.
  • Compliance and Safety: Follow all organizational policies regarding lost and found procedures, ensuring compliance with safety and legal requirements.
THE IDEAL CANDIDATE:
  • High School Diploma, GED or equivalent
  • At least 6 months Customer Service Experience
  • Strong Communication skills
  • Customer service oriented
  • Ability to handle multiple tasks at once.
  • Strong attention to detail.
THE PERKS & BENEFITS:
  • Health & Income Protection benefits (for eligible employees)
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Healthcare, financial, and time off benefits
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community


Are you ready to JOIN THE SHOW? Apply today

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