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Customer Service Representative

4 weeks ago


Norwalk, California, United States EVS Inc Full time
Job Overview

EVS Inc is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients.

Key Responsibilities
  • Interact with customers daily to provide product information and support.
  • Conduct needs assessments to recommend products and services that meet customer needs.
  • Ensure high-quality service delivery to external customers.
  • Respond to customer inquiries in a timely and professional manner.
  • Process sales orders and data entry with accuracy.
  • Take initiative to resolve customer complaints and de-escalate issues.
  • Maintain a positive representation of the company and its brands.
  • Utilize training materials to ensure a smooth transition for new team members.
  • Create a positive and motivating work environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and identify developmental needs.
  • Participate in team-based training sessions to learn from top representatives in customer service and sales.
Requirements
  • Excellent attention to detail.
  • Strong team player with excellent communication skills.
  • Previous customer service and sales experience preferred.
  • Organized and personable with a focus on customer satisfaction.
Benefits
  • Competitive wages.
  • Merit-based advancement opportunities.
  • Uncapped bonuses and incentive plan.