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Customer Service Representative
4 weeks ago
EVS Inc is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients.
Key Responsibilities- Interact with customers daily to provide product information and support.
- Conduct needs assessments to recommend products and services that meet customer needs.
- Ensure high-quality service delivery to external customers.
- Respond to customer inquiries in a timely and professional manner.
- Process sales orders and data entry with accuracy.
- Take initiative to resolve customer complaints and de-escalate issues.
- Maintain a positive representation of the company and its brands.
- Utilize training materials to ensure a smooth transition for new team members.
- Create a positive and motivating work environment to enhance employee performance and customer satisfaction.
- Monitor individual progress to provide coaching opportunities and identify developmental needs.
- Participate in team-based training sessions to learn from top representatives in customer service and sales.
- Excellent attention to detail.
- Strong team player with excellent communication skills.
- Previous customer service and sales experience preferred.
- Organized and personable with a focus on customer satisfaction.
- Competitive wages.
- Merit-based advancement opportunities.
- Uncapped bonuses and incentive plan.