Customer Service Representative

4 weeks ago


Norwalk, California, United States Apoyo Financiero Full time
Job Opportunity:

Apoyo Financiero Inc. is a fast-paced and rapid-growth Loan company serving under-banked communities. We have helped over 40,000 clients and funded over $400 million dollars in loans. Our goal is to improve the lives of our clients, employees, and communities we serve.

We provide access to credit, allowing our clients a pathway to the formal financial economy. Our work has a positive social impact in the communities we serve.

The Opportunity:
We are seeking success-driven customer service team players. If you have a passion for financial and lending services and working with the public, we would like to offer you the needed training for your professional growth in the lending industry. Our goals are achievable, and we'll give you all the training required to know what to do.

Your role will be to meet the company sales goals by making our company known, selling our products, and getting prospects in influence of the Branch. You will also customize financial solutions that meet clients' needs and financial goals. Additionally, you will appropriately apply all available collection procedures and payment alternatives to minimize delinquency and credit losses.

Qualifications:
  • Experience in sales and collections preferred. Minimum 1 year of customer service experience, (Retail, Sales, Financial Services).
  • Service-oriented and able to resolve customer grievances.
  • Strong phone presence and experience dialing multiple calls per day.
  • Bilingual (English/Spanish).
  • Numeric data skills and accuracy with computer (typing speed 40 wpm minimum).
  • Self-motivated and a strong desire for professional growth.
  • Open to receive constant feedback and willing to become an expert on credit business.
  • High School diploma or College preferred.

Benefits:
  • The base hourly rate for this position is $18.00 - $19.00.
  • The hourly range is specific to the location of this job posting, and according to education level and experience level.
  • Medical benefits.
  • 401(K) Retirement plan.
  • Generous PTO (paid holidays, paid sick days, paid bereavement days for direct family members, paid vacation days).
  • An inspiring career path that will benefit you, your family, and your community.
  • Growth and training career opportunities into leadership roles.
  • $350 Employee Referral Bonus.

Position:
  • Non-Exempt Positions.
  • Two days off per week, including Sundays.
  • This is not a remote position offer.


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