Shift Manager

5 days ago


Ann Arbor, Michigan, United States Sweetwaters Coffee & Tea Full time

About Us:

Sweetwaters Coffee & Tea is a premium coffeehouse brand with a rich history of over 29 years. We're passionate about serving high-quality coffee, tea, and beverages in a welcoming environment.

Job Summary:

We're seeking a skilled Shift Manager to join our team at our Westgate location inside the Ann Arbor public library. As a Shift Manager, you'll be responsible for leading a team, managing sales, and ensuring exceptional guest service.

Responsibilities:

  • Build sales through excellent product execution, guest service, and team management.
  • Ensure coffee, tea, and espresso drinks are correctly and efficiently prepared to Sweetwaters standards.
  • Encourage and guide the team to meet sales goals during every shift.
  • Ability to lead the team on guest service, training, product quality, merchandising, cleanliness, and food safety.
  • Provide friendly, accurate, and efficient guest service.
  • Execute accurate and proper cash handling procedures.
  • Ensure the café is clean, organized, and inviting at all times.
  • Maintain and communicate your knowledge of the coffee, teas, and other products offered at Sweetwaters.
  • Supports GM in preparing and submitting weekly orders.
  • Supports GM in completing the monthly inventory counts and mark-out tracking.

Requirements:

  • Food service experience.
  • Proven sales experience.
  • Must enjoy working with people, be able to multi-task, and work in a busy, fast-paced environment.
  • Must have strong guest service skills, be friendly, accurate, and efficient, enjoy drinking coffee or tea, and be passionate about quality.
  • Must be available weekends.
  • Must be available at least 15 hours/week and have some weekend availability.
  • Loves to laugh and work in a positive environment.
  • Ability to lift and or move up to 50 lbs.

Education:

High school or equivalent

Benefits:

  • General Management training offered to qualified candidates.
  • Compensation & Benefits $16.00-$17.00 per hour* *Hourly rate includes tips. Minimum 15 hours per week.
  • Brewed coffees, teas, and Cold Brews are a perk during shifts.
  • Opportunity for professional advancement in our growing company.

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