Shift Manager
5 days ago
About Us:
Sweetwaters Coffee & Tea is a premium coffeehouse brand with a rich history of over 29 years. We're passionate about serving high-quality coffee, tea, and beverages in a welcoming environment.
Job Summary:
We're seeking a skilled Shift Manager to join our team at our Westgate location inside the Ann Arbor public library. As a Shift Manager, you'll be responsible for leading a team, managing sales, and ensuring exceptional guest service.
Responsibilities:
- Build sales through excellent product execution, guest service, and team management.
- Ensure coffee, tea, and espresso drinks are correctly and efficiently prepared to Sweetwaters standards.
- Encourage and guide the team to meet sales goals during every shift.
- Ability to lead the team on guest service, training, product quality, merchandising, cleanliness, and food safety.
- Provide friendly, accurate, and efficient guest service.
- Execute accurate and proper cash handling procedures.
- Ensure the café is clean, organized, and inviting at all times.
- Maintain and communicate your knowledge of the coffee, teas, and other products offered at Sweetwaters.
- Supports GM in preparing and submitting weekly orders.
- Supports GM in completing the monthly inventory counts and mark-out tracking.
Requirements:
- Food service experience.
- Proven sales experience.
- Must enjoy working with people, be able to multi-task, and work in a busy, fast-paced environment.
- Must have strong guest service skills, be friendly, accurate, and efficient, enjoy drinking coffee or tea, and be passionate about quality.
- Must be available weekends.
- Must be available at least 15 hours/week and have some weekend availability.
- Loves to laugh and work in a positive environment.
- Ability to lift and or move up to 50 lbs.
Education:
High school or equivalent
Benefits:
- General Management training offered to qualified candidates.
- Compensation & Benefits $16.00-$17.00 per hour* *Hourly rate includes tips. Minimum 15 hours per week.
- Brewed coffees, teas, and Cold Brews are a perk during shifts.
- Opportunity for professional advancement in our growing company.
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