Sr. Manager Billing Operations Specialist

2 days ago

Wilmington, Delaware, United States DLA Piper Full time
Job Summary

The Sr. Manager Billing Operations is responsible for overseeing and leading the Client Account Supervisors and ensuring the overall daily operations of the Client Accounts team are running smoothly.

Key Responsibilities
  • Monitor the daily operations of the team and ensure work assignments are completed in a timely manner.
  • Continually track team metrics and make adjustments to the operations of the team as needed.
  • Responsible for ensuring the team meets or exceeds performance standards and metrics.
  • Analyze business processes and billing book assignments to ensure the most effective processes and balanced workloads are in place.
  • Develop process/workflow/workload improvements based on analysis.
  • Provide appropriate training to ensure that all billing processes and policies are applied consistently across the department.
  • Review performance on a continual basis and coach and train staff throughout the year.
  • Field billing inquiries and questions on a daily basis.
  • Interact with clients, attorneys, and staff on a daily basis and help resolve billing issues.
  • Participate and support all project management initiatives.
  • Plan and facilitate team meetings and prepare agendas and capture/tracks important discussion items.
  • Serve as a subject-matter expert for the team and respond to inquiries posed by attorneys, practice groups, or other team members.
  • Continually research and remain current on best practices and identify, document, and communicate system and procedural issues across departments.
  • Provide leadership to and manage a team of business professionals and responsible for providing performance feedback on a regular basis.
Requirements
  • Two plus years' experience managing and/or overseeing a billing/invoicing team.
  • Strong communication and interpersonal skills required to interact with staff and timekeepers.
  • Must be a strategic, creative, and innovative thinker.
  • Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment.
  • Must have strong attention to detail and ability to troubleshoot and resolve complex problems.
  • Must have proven analytical skills and ability to work independently and take direction well.
  • Must exercise sound judgment and decision-making skills.
Education and Experience
  • Bachelor's Degree in Finance, Accounting, or similar field.
  • Minimum 8 years of experience in working in a complex billing function in a law firm or professional services organization.
  • Experience with Elite and/or Aderant plus any e-Billing applications is required.
  • Experience with Business Intelligence software and reporting is strongly preferred.
  • Advanced proficiency with Excel is required.
Essential Job Expectations
  • Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
  • Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
  • Provide timely, accurate, and quality work product.
  • Successfully meet deadlines, expectations, and perform work duties as required.
  • Foster positive work relationships.
  • Comply with all firm policies and practices.
  • Engage in both physical and sedentary activity, such as working at a computer for extended periods of time, including on-screen reading and typing.

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